Privacy Policy
This policy explains how Lloyds Property, collect, store, use and disclose personal information (Policy). The purpose of this Policy is to assure anyone who interacts or does business with Lloyds Property that Lloyds Property will use its best endeavours to comply with both the letter and spirit of the Privacy Act 1988 (Cth) (the Act).
Compliance with Privacy Legislation
It is Lloyds Property’s policy to respect the confidentiality of information and the privacy of individuals. Lloyds Property complies with the Australian Privacy Principles (APPs) contained in the Act. The principles are designed to protect the privacy of individuals by regulating the way entities handle personal information.
In summary, the Act defines ‘personal information’ as information or an opinion about an identified individual or an individual who is reasonably identifiable.
Collection of Personal Information
Lloyds Property collects personal information from you in a number of different ways. We may collect personal information directly from you or in the course of our dealings with you, for example when you provide personal information to us:
In person
By email
Over the phone; or
Through use of our website (for instances where you fill out an online enquiry form)
Lloyds Property may also collect personal information about you from publicly available sources of information and, if you consent, from third parties (including third party selling agents or references). The personal information we collect about you may include (but may not be limited to) your:
Name;
Contact details (e.g. phone number, address, email address etc);
Occupation;
Age and other demographic information;
Internet Protocol address;
Customer preferences in relation to our products and services; and
For job applicants, education and employment history.
The purposes for which we collect your personal information will vary depending on your relationship with us, and may include:
Verifying your identity;
Contacting you;
Responding to your queries;
Providing you with information in relation to our developments and properties;
Developing and improving our services and obtaining feedback;
Providing you with marketing information and materials related to our developments and properties, including, where you have opted in, via email or other digital communications; and for job applicants, assessing your application for employment with us.
If Lloyds Property is not able to collect personal information about you we may not be able to provide you with services and assistance to the extent that they require us to collect, use or disclose personal information, or, in the case of job applicants, assess your application for employment.
Use and Disclosure of Personal Information
Lloyds Property operates a number of businesses, which handle personal information. Lloyds Property’s policy is to use or disclose personal information for the purpose for which it was collected. Lloyds Property may also use or disclose your personal information for any secondary purpose that is related to a purpose for which we collected it, where an individual would reasonably expect it to be used or disclosed for that purpose.
We may also use or disclose your personal information where the use or disclosure is authorised or required by law. If Lloyds Property wishes to use or disclose the personal information in other circumstances we will obtain the customer’s prior consent to do so.
Sharing Personal Information with Other Organizations
We may also disclose your personal information to third parties, including disclosure to:
Our related companies;
Contractors performing services for us (including third party selling agents); and
– Other third party service providers we use in conducting our business (such as information technology service providers and banks).
We require that third party organizations to whom we disclose your personal information (for example, a company which helps maintain Lloyds Property’s computer systems or sends out Lloyds Property mail) to acknowledge the confidentiality of this information, respect any individual’s right to privacy and comply with the APPs and this Policy. We also require that these organizations use this information only for the purposes for which we collected the information (or a secondary related purpose as described above) and otherwise follow our reasonable directions with respect to this information.
Marketing
As mentioned above, Lloyds Property may send advertising mail to its customers, including, where they have opted in, via email or other digital communications.
If a customer no longer wishes to receive such promotional information from Lloyds Property, the customer should advise the Lloyds Property Privacy Officer using the contact details in the ‘Contact Us’ section below.
Storage and Security of Personal Information
Lloyds Property will take reasonable steps to protect personal information that it collects and to ensure that the information is accurate and up-to-date.
The Lloyds Property electronic database is held on a secure server system domiciled in Australia with strict access controls monitored by our third party contractor. The Lloyds Property electronic database is password protected on encrypted hardware and can only be accessed by a limited number of senior employees and personnel of Lloyds Property and third party database contractors. All access events by personnel of Lloyds Property and the third party database contractor are digitally recorded by the database system. During the collection of your personal information some data is recorded on hardcopy forms. These forms are stored in secure facilities at the location of the data collection, such as a display centre.
Access to and Correction of Personal Information
Customers have a right to request access to personal information about them held by Lloyds Property. To obtain a copy of the personal information, please contact the Lloyds Property Privacy Officer using the contact details in the ‘Contact Us’ section below. As a security measure, Lloyds Property may require personal identification from you to verify your identity before providing this information to you.
If a customer wishes to change or update personal information that is inaccurate or out-of-date, they may contact the Lloyds Property Privacy Officer using the details given in the ‘Contact Us’ section below.
Complaints
If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Policy or the Act, please contact us as set out below. Our Privacy Officer will investigate the complaint and determine whether a breach has occurred and what action, if any, to take.
Lloyds Property will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days.
Lloyds Property expects our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC) Complaints must be made in writing:
Director of Compliance
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218 Sydney NSW 2001
1300 363 992
www.oaic.gov.au
Contact Us
If you have any questions or would like further information about how Lloyds Property handles personal information, please contact our Privacy Officer on +61 (0) 4414 987 321, info@lloydsproperty.com.au or at Waterview Wharf 18/37 Nicholson Street Balmain east NSW 2041.
Updates to this Policy
Lloyds Property reserves the right to change this Policy at any time. Lloyds Property will notify any changes by posting an updated version of the Policy on the website. Policy last updated: 3 June 2014.
Disclaimer
The information contained and accessed on lloydsproperty.com.au and thebowermanly.com.au (the Site) is provided for general guidance and is intended to offer the user general information of interest only.
The dwellings, their location, outlook and surrounds reproduced or represented in this Site are of an indicative nature only. Changes may be made during the development and dimensions, fittings, finishes and specifications are subject to change without notice. The actual dwellings, location, outlook and surrounds may be different from those reproduced or represented on this Site. Prospective purchases must make, and rely on, their own enquiries.
Lloyds Property does not guarantee or warrant the site will be uninterrupted, without delay, error-free, omission-free, or free of viruses. The information is provided “as is” without warranties of any kind, express or implied, including accuracy, timeliness and completeness.
In no event shall Lloyds Property, its directors, employees, agents or its related corporate entities be liable for any direct, indirect, incidental, special, exemplary, punitive, consequential or other damages whatsoever (including, but not limited to, liability for loss of use, data or profits), without regard to the form of any action, including but not limited to contract, statute, negligence or other tortious actions, arising out of or in connection with the Site, any content on, or accessed by use of, the Site, or any copying of, display or other use of the Site.
Intellectual property
Copyright in all material on the Site is either owned by Lloyds Property has the owner’s authorisation to use the material on the Site. Any unauthorised use of any materials on the Site may violate copyright, trade mark and other laws. Should you download the materials on the Site for personal or non-commercial use, you must retain all copyright and other proprietary notices contained in the original materials or any copies of the material.
Materials on the Site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes without the prior written permission of Lloyds Property.
All trade names, trade marks and logos on the site are owned by Lloyds Property. If you use any of our trade marks in reference to our activities, products or services, you must include a statement attributing that trade mark to Lloyds Property. No other use of our trade marks is permitted with the prior written permission of Lloyds Property.
Lloyds Property is obligated to protect its reputation and trade marks and Lloyds Property reserves the right to request removal of any link to our Site.
Third Party Links are provided as a convenience to our users. Lloyds Property does not control and is not responsible for any of these sites or their content.
Privacy
For information about how we handle personal information, please refer to our Privacy Statement accessible from the Site.
Changes to these rules
Lloyds Property reserves the right to revise and update these provisions at any time, effective on the date of posting to the Site of the new and amended provisions.